Frequently Asked Questions (FAQs)

GENERAL

Can I still confirm your services even if i don’t have a confirmed wedding date now?

Yes! WhiteLink provides a “5 years open date” flexible package, for you to pay at today’s low rate and you can call us up once you have a confirmed wedding date to start your appointments with us.

What are the benefits of confirming the wedding package early?

You get to lock in the current prices, that includes promotional prices and also be protected against price increments in the future when the package prices increase. As every promotion features different offers, it may never be repeated.

What are the modes of payment accepted?

We accept Cash, Cheque, Nets & Credit Cards (Amex, Visa, Master only). Additionally we also offer instalment plans – 12 months interest free installment for UOB and OCBC credit cards.

 

APPOINTMENTS RELATED

What should I bring along for my first official appointment with WhiteLink?

This is the start of your wedding journey and you must be feeling really excited. Here are some items which you might want to consider bringing along for your first appointment.

  • Wedding Heels and Shoes  (Some couples might not have their wedding footwear ready yet so we have some samples for you to try on, just for height purposes)

  • Nu-bra

  • Wear nude undies

  • Groom’s white inner shirt

     

GOWNS RELATED

What different categories of gowns does WhiteLink have?

WhiteLink has 3 different gown categories, namely: Exclusive gowns, Designer gowns and Bespoke gowns. Exclusive gowns means you will choose from our large and wide selection of over 400 bridal couture gowns, housed at our Kaki Bukit Head Office.

Designer gowns are gowns specially designed by our award-winning team of designers. These gowns are carefully curated and handsewn, it is one of a kind, you will not find another of the same in other bridal boutiques.

Bespoke gowns refers to customized gowns on rental, designed to your personal preference. You will enjoy one to one personalized attention with our designer to go through every detail of your gown. Starting from the silhouette, fabric, laces, to the beading and crystals. Yours will be a wedding gown that is especially designed and tailored based on your likes, fitting you like a pair of gloves. You may choose to keep your customized gown after your wedding at additional charges.

Does WhiteLink provides bridal accessories?

Yes, we provide complimentary rental of bridal accessories ranging from:

Necklace 

Earrings

Veils

Headpiece

Bow tie

Cummerbund

Tie

I am a plus size. Do you have any gowns in that range?

Yes, we do. While the selection may not be as extensive, we do have a section of bridal gowns catered to curvier brides. 

How long can I rent the gowns/ dresses/ suits for?

You may rent for up to 5 days, inclusive of collection and return days. Kindly note that a refundable deposit of $500 is required upon collection of items. A collection checklist will be filled up with the items that you have taken. This deposit will be refunded in full when you return all the items under your collection checklist. Additional charges will apply for extension of rental period.

Is alteration and dry cleaning included? Will I be charged extra if I require further alteration?

Alteration and dry cleaning is a complimentary service included upon rental of any gown. We understand that weight fluctuations are common in brides so just relax and let us take care of it.

When do I collect my wedding outfits?

Collection of bridal outfits will usually take place within the week of your wedding. An appointment will be fixed up for the collection and the outfits will be fitted again to ensure all is well. A final alteration will be done if required.

What is the lead time required for a customized MTM dress?

A bespoke gown will usually take about approximately 3-4 months in total, from conceptualization till the final product. However, do note that this lead time will differ depending on the complexity of the design and availability of the materials (fabrics, laces, beadings etc.). Simpler dresses can be completed on an expedited schedule.

 

MEN’S SUITS & TUXEDOS RELATED

What is the lead time required for MTM suit?

It will take about 3 weeks for our designer and tailor to custom make a Men’s suit. An additional week will be required should you require a personalized fitting of the mock up.

I realized that you have very little information on men’s suits on your website. What are the collections available?

We mainly categorise our men’s suits to 2 different categories – Formal and Fun. We will usually recommend classic, formal suits which comprises of solid colours, for the actual wedding day. Grooms can choose from the Fun category for their pre-wedding photography session or if they prefer a more casual look in the morning for their ceremonies. Within each category, there are various cuts, material as well as colors available, with sizes ranging from XS to 5XL.

 

PRE WEDDING PHOTOGRAPHY RELATED

Where is your indoor studio located?

Our head office and studio are both located at Eunos Techpark.

Are we restricted to the number of backdrops that we can choose for our Pre-Wedding photo shoot?

Nope! Couples are free to choose whichever backdrops they like in our studio. We also have some props available which couples can borrow during their photography session. 

Do I decide the locations that I wish to go for my shoot? Who plans the itinerary for the shoot?

The couple should decide the locations they want to go because this will greatly depend what the couple want to achieve for the pre-wedding pictures. Be it cozy or wild, some of WhiteLink brides chose to head back to school as that’s where they first met or even a shopping mall. 

What happens if I am unhappy with the photos turnout in the album?

We will be following the couple closely from photographs selection process till the album conceptualisation so as to ensure that we take note of every part the couple feels needs to be revised. There is definitely no restrictions on how many times you are allowed to revise before we proceed to print the album and other items. We have a dedicated team of graphic designers and quality checkers where all items will be checked to standard before collection. 

What do you mean by custom designed concept album?

It is a custom design based on the style of your photos, and design direction given by you. We will design your wedding album based on your selection of photographs. Have no idea? Not to worry. Our photographers and bridal coordinators are trained in this area and are able to offer suggestions anytime.

Are there different types of albums for me to choose?

As of now, we have over 30 different album covers you can choose from and we will add in more from time to time. Various album sizes are also available though the most popular size is the 15R wedding album. Some couples also choose to upgrade to our premium album sets at additional charges if they like it.

Is transportation provided for my pre-wedding photo shoot?

No, outdoor transportation for pre-wedding photography is not provided. If you have a vehicle and can drive on that day, our photographer will travel in your vehicle. Otherwise, we can assist to arrange for our company transport which is chargeable at $120 (Petrol, ERP, parking charges, driver are included) 

Are props (balloons, flowers etc.), provided for by WhiteLink for the pre-wedding photography?

Feel free to use all the props available in our studio for your photography session. This includes flowers, books, chalkboard, teacups, bears etc, that may be changed from time to time. However, we do not provide balloons. This will have to be ordered by the couple prior the shoot.

 

ACTUAL WEDDING DAY PHOTOGRAPHY/VIDEOGRAPHY RELATED

If my package is AD photographer 10 Hours service and I pay $100 early fee for my AD photographer to come at 6am, does it mean that I get 11 Hours in total?

No. The AD photographer and/or will only offer, in this case, 10 hours of service each, regardless if an early fee was paid or not. In the event of overtime, the overtime charge will be payable to the photographer and/or videographer directly.

What happens if my wedding day falls over a period of 2 days?

A split day charge of $380 per service will apply, as the service provider will not be able to take up other assignments because he/she would have to reserve 2 full days for your wedding. The total number of hours of service will still remain as stipulated.

Do I have to provide food for the photographer/videographer at the wedding reception?

The photographer and/or videographer will have their meal before covering your wedding hence you won’t have to worry about it.

Am I expected to provide transportation for the photographer/videography in between locations?

Yes, however, it would be good to ask if he/she requires transportation because in some instances, they might be driving too. In the event that they do not, they will travel with you in your vehicle or in either of your accompanying cars.

Can’t find your questions in the above? Do not hesitate to email or call us at 6841 3886 to get your questions answered!

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